We want to thank you for shopping with us. To provide you with the best possible customer experience and ensure clarity in our business relationships, we would like to inform you about our return policy. Please carefully review this policy before placing an order with us.
1. Eligible Returnable Products
1.1 You can only return or get a refund for products that are damaged or defective. This means that a product that corresponds to what you have ordered cannot be returned for a refund or exchange.
1.2 Therefore, we recommend that you carefully review product specifications, size charts, and color descriptions before placing an order to avoid any unwanted purchases.
2. Damaged or Defective Products
2.1 If you receive a product that is damaged or defective, please contact our customer service within 48 hours of receiving the product. We will evaluate the issue and take appropriate actions to replace the damaged or defective product if necessary.
2.2 We may ask you to provide photographs or other documentation that proves the product is damaged or defective. It’s important to retain the damaged product and its original packaging for possible inspection or return.
3. Contact and Notification
3.1 To report a damaged or defective product, please contact our customer service via email at hello@artplaze.com as soon as possible.
3.2 When contacting us, please provide the following information:
– Order number
– Description of the damage or defect
– Photographs or documentation proving the damage or defect
4. Refund or Replacement
4.1 If we confirm that the product is damaged or defective, we will offer you an option based on availability and agreement. This may include a refund, replacement of the product, or provision of a similar product.
4.2 The refund or replacement will be processed according to our internal procedures and within a reasonable timeframe after we receive and review the damaged or defective product.
5. Contact Us
5.1 If you have questions or need additional information about our return policy, please contact our customer service via email at contact@candngroup.org.